Public contact course:                 R 4 869-57 VAT Exclusive   =   R 5 600-00 VAT Inclusive

Distance Learning course:       R 3 913-04 VAT Exclusive   =   R 4 500-00 VAT Inclusive
(4 months to complete)

Dates public course (2 days)

11-12 June       26 - 27 November 2024


TSA Business Centre
Bauhinia Street
Highveld Technopark

This course is also available via contact In-House or Virtual In-House (MS Teams)
Contact us for a formal quote.

Contents of course

Evaluating the need for RCA (Identifying the problem and establishing the project)

  • Criteria for problem description (Problem and mission statements)
  • Identifying Critical To Quality (CTQ) Characteristics
  • Process management and Flow diagrams
  • Cause & Effect diagrams (aka Fishbone or Ishikawa diagrams)

Measuring the problem

  • Developing operational definitions
  • Measure the symptoms
  • Defining boundaries
  • Data collection techniques
  • Tools for testing theories
    • Data sheets
    • Histograms
    • Scatter diagrams
  • Quality Function Deployment
  • Measurement System Analysis (MSA) overview
  • Failure Mode Effects Analysis (FMEAs) overview

Analysing the problem                          

  • Brainstorming 
  • Pareto analysis
  • Histograms
  • Scatter diagrams
  • Run charts

Improvement techniques

  • Evaluation of alternatives
  • Design improvements
  • Design for culture
  • Prove effectiveness
  • Implement improvements

CERTIFICATES - Successful Learners will receive an electronic TIQMS certificate
Public course Formative Assessment Questionnaire on the last day. Pass mark is 50%.
Distance Learning delegates has to submit 1 assignment
100% attendance is required for public course