quality tiqms

Root Cause Analysis

Public contact courses are where delegates attend our courses at our venue in Centurion.
Delegates will receive a light lunch and refreshments
Delegates will be evaluated by written examination and successful delegates will receive an electronic TIQMS Certificate

Public contact course: R 5 130-43 VAT Exclusive = R 5 900-00 VAT Inclusive

Dates public course (2 days) 17 - 18 June 25 - 26 November 2026

Distance Learning course: R 4 086-96 VAT Exclusive = R 4 700-00 VAT Inclusive
(4 months to complete)

Distance Learning is where delegates receive the materials in electronic format and then they have to complete the course in the subscribed time by submitting assignments.
Each delegate will receive a Tutorial letter detailing the due dates of the assignments.
Assignments must be submitted in MS Word Format and successful delegates will receive an electronic TIQMS certificate

This course is also available via contact In-House or Virtual In-House (MS Teams)
Contact us for a formal quote.

Contents

Evaluating the need for RCA (Identifying the problem and establishing the project)

Criteria for problem description (Problem and mission statements)
Identifying Critical To Quality (CTQ) Characteristics
Process management and Flow diagrams
Cause & Effect diagrams (aka Fishbone or Ishikawa diagrams)

Measuring the problem

Developing operational definitions
Measure the symptoms
Defining boundaries
Data collection techniques
Tools for testing theories
- Data sheets
- Histograms
- Scatter diagrams
Quality Function Deployment
Measurement System Analysis (MSA) overview
Failure Mode Effects Analysis (FMEAs) overview

Analysing the problem

Brainstorming
Pareto analysis
Histograms
Scatter diagrams
Run charts

Improvement techniques

Evaluation of alternatives
Design improvements
Design for culture
Prove effectiveness
Implement improvements

100% attendance is required for public course

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Website consultant: Kwikweb
Email: info@kwikweb.co.za
Cell number: 0210720303

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1. Collection We collect certain information: when you contact us on our website; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website.
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3. Disclosure We might disclose your information in the specific circumstances mentioned in this policy.
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5. Your choices You can turn off cookies in your browser; or You can opt-out of marketing communications with us.
6. Contact us You can contact us with privacy related questions at info@tiqms.co.za address
7. Audience This policy applies to all visitors to our website (`you` and `your`).
8. Purpose of this policy We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (`personal information`). Personal information:
8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
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10.1 On registration. Once you contact us on our website, you will no longer be anonymous to us as you will provide us with personal information.
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