quality tiqms

Root Cause Analysis

Public contact course: R 4 869-57 VAT Exclusive = R 5 600-00 VAT Inclusive

Distance Learning course: R 3 913-04 VAT Exclusive = R 4 500-00 VAT Inclusive
(4 months to complete)

Dates public course (2 days)

11-12 June 26 - 27 November 2024

Venue:

TIQMS
TSA Business Centre
Bauhinia Street
Highveld Technopark
Centurion

This course is also available via contact In-House or Virtual In-House (MS Teams)
Contact us for a formal quote.

Contents of course

Evaluating the need for RCA (Identifying the problem and establishing the project)

Criteria for problem description (Problem and mission statements)
Identifying Critical To Quality (CTQ) Characteristics
Process management and Flow diagrams
Cause & Effect diagrams (aka Fishbone or Ishikawa diagrams)

Measuring the problem

Developing operational definitions
Measure the symptoms
Defining boundaries
Data collection techniques
Tools for testing theories
- Data sheets
- Histograms
- Scatter diagrams
Quality Function Deployment
Measurement System Analysis (MSA) overview
Failure Mode Effects Analysis (FMEAs) overview

Analysing the problem

Brainstorming
Pareto analysis
Histograms
Scatter diagrams
Run charts

Improvement techniques

Evaluation of alternatives
Design improvements
Design for culture
Prove effectiveness
Implement improvements

CERTIFICATES - Successful Learners will receive an electronic TIQMS certificate
Public course Formative Assessment Questionnaire on the last day. Pass mark is 50%.
Distance Learning delegates has to submit 1 assignment
100% attendance is required for public course

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Terms and Conditions

Website consultant: Kwikweb
Email: info@kwikweb.co.za
Cell number: 0210720303

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1. Collection We collect certain information: when you contact us on our website; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website.
2. Use We may use your information: to send you send administrative messages and email updates to you regarding the website; for marketing purposes; targeted content in certain, specified instances.
3. Disclosure We might disclose your information in the specific circumstances mentioned in this policy.
4. Security Our hosting company will host your website in a secure server environment.
5. Your choices You can turn off cookies in your browser; or You can opt-out of marketing communications with us.
6. Contact us You can contact us with privacy related questions at info@tiqms.co.za address
7. Audience This policy applies to all visitors to our website (`you` and `your`).
8. Purpose of this policy We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (`personal information`). Personal information:
8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
8.2 excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate or cannot be traced back to you specifically; and non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this policy.
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10. Collection
10.1 On registration. Once you contact us on our website, you will no longer be anonymous to us as you will provide us with personal information.
10.2 Collection from browser. We automatically receive and record internet usage information on server logs from your browser (`usage information`).
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We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
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