ISO 9001:2015 clause 7.3 requires that:-

“The organisation shall ensure that persons doing work under the organisations control are aware of:
c)Their contribution to the effectiveness of the quality management system, including the benefits of improved performance;
d)The implications of not conforming with the quality management system requirements.”  

For this reason, we have designed an Overview, Awareness for Management and an Awareness
for Personnel course.

The Overview and Awareness courses are available via Contact In-House or Virtual In-House (MS Teams)
Contact us for a formal quote.


ISO 9001:2015 Overview (09)

Duration: 1 Day

Public contact course:          R 1739-15 VAT Exclusive   =   R 2 000-00 VAT Inclusive 

Dates public course (1 day):        TBA     

Pre-Requiste: None

Target Audience
This course is applicable to all levels of employment and provides a thorough basis of awareness and understanding of basic ISO 9001:2015 requirements and applications

By the successful completion of this course the candidate will be able to:

  • Understand the importance of ISO 9001:2015 as a management tool
  • Identify individual responsibilities and roles regarding the requirements
  • Understand the interrelationship of the various clauses as set out by the standard
  • Understand the importance of management responsibility


  • Introduction to ISO 9001:2015
  • QM Principles and terminology
  • Contextualising ISO 9001:2015
  • Explanation of the ISO 9001:2015 Clauses:

Cl 4. Context of the organization
Cl 5. Leadership
Cl 6. Planning
Cl 7. Support
Cl 8. Operation
Cl 9. Performance and evaluation
Cl 10. Improvement

Certification and Certificates:
Successful Learners will receive a TIQMS electronic attendance certificate


ISO 9001:2015 Awareness for Top Managment (AW9M)

Duration: (approximately 4 hours)

    1. ISO MS (Management System) Standards as a profit Centre
    2. Evolution of ISO 9001

    3. The High Level Structure
    4. Key terminology for the new ISO 9001:2015
    5. The 7 Quality Management Principles
    6. Discussion on key challenges in:
            Cl 4 – Context of the Organisation
            Cl 5 – Leadership
                    5.1 Leadership and commitment
                    5.1.2 Customer focus
                    5.2 Quality Policy
                    5.3 Organizational Roles, Responsibilities and Authorities
            Cl 6 – Planning
                    6.1 Action to address risks and opportunities
                    6.2 Quality objectives and planning to achieve them
                    6.3 Planning of changes
            Cl 7 – Support
            Cl 8 – Operation
            Cl 9 – Performance Evaluation
            Cl 10 – Improvement
    7.The Road ahead


ISO 9001:2015 Awareness for Personnel (AW9)

Duration: (approximately 4 hours)

    1. The 7 Quality Management Principles
    2. Discussion on key challenges in:
            Cl 4 – Context of the Organisation

             Cl 5 – Leadership
            Cl 6 – Planning
            Cl 7 – Support
                        7.1 Resources – people, infrastructure, environment for the operation of processes, monitoring and

                                  measuring resources, organisational knowledge
                        7.2 Competence
                        7.3 Awareness
                        7.4 Communication
                        7.5 Documented information

            Cl 8 – Operation
                        8.5 Production and service provision
                        8.5.1 Control of production and service provision
                        8.5.2 Identification and traceability
                        8.5.3 Property belonging to customers or external providers
                        8.5.4 Preservation
                        8.6 Release of products and services
                        8.7 Control of non- conforming process outputs
            Cl 9 – Performance Evaluation
            Cl 10 – Improvement