quality tiqms

ISO 9001:2015 Overview and Awareness Courses (09)(AW9M)(AW9)

ISO 9001:2015 clause 7.3 requires that:-

“The organisation shall ensure that persons doing work under the organisations control are aware of:
c)Their contribution to the effectiveness of the quality management system, including the benefits of improved performance;
d)The implications of not conforming with the quality management system requirements.”

For this reason, we have designed an Overview, Awareness for Management and an Awareness
for Personnel course.

The Overview and Awareness courses are available via Contact In-House or Virtual In-House (MS Teams)
Contact us for a formal quote.

ISO 9001:2015 Overview (09)

Duration: 1 Day

Public contact course: R 1739-15 VAT Exclusive = R 2 000-00 VAT Inclusive

Dates public course (1 day): TBA

Pre-Requiste: None

Target Audience
This course is applicable to all levels of employment and provides a thorough basis of awareness and understanding of basic ISO 9001:2015 requirements and applications

Outcome
By the successful completion of this course the candidate will be able to:

Understand the importance of ISO 9001:2015 as a management tool
Identify individual responsibilities and roles regarding the requirements
Understand the interrelationship of the various clauses as set out by the standard
Understand the importance of management responsibility

Contents

Introduction to ISO 9001:2015
QM Principles and terminology
Contextualising ISO 9001:2015
Explanation of the ISO 9001:2015 Clauses:

Cl 4. Context of the organization
Cl 5. Leadership
Cl 6. Planning
Cl 7. Support
Cl 8. Operation
Cl 9. Performance and evaluation
Cl 10. Improvement

Certification and Certificates:
Successful Learners will receive a TIQMS electronic attendance certificate

ISO 9001:2015 Awareness for Top Managment (AW9M)

Duration: (approximately 4 hours)

Contents
    1. ISO MS (Management System) Standards as a profit Centre
    2. Evolution of ISO 9001
    3. The High Level Structure
    4. Key terminology for the new ISO 9001:2015
    5. The 7 Quality Management Principles
    6. Discussion on key challenges in:
            Cl 4 – Context of the Organisation
            Cl 5 – Leadership
                    5.1 Leadership and commitment
                    5.1.2 Customer focus
                    5.2 Quality Policy
                    5.3 Organizational Roles, Responsibilities and Authorities
            Cl 6 – Planning
                    6.1 Action to address risks and opportunities
                    6.2 Quality objectives and planning to achieve them
                    6.3 Planning of changes
            Cl 7 – Support
            Cl 8 – Operation
            Cl 9 – Performance Evaluation
            Cl 10 – Improvement
    7.The Road ahead

ISO 9001:2015 Awareness for Personnel (AW9)

Duration: (approximately 4 hours)

Contents
    1. The 7 Quality Management Principles
    2. Discussion on key challenges in:
            Cl 4 – Context of the Organisation
             Cl 5 – Leadership
            Cl 6 – Planning
            Cl 7 – Support
                        7.1 Resources – people, infrastructure, environment for the operation of processes, monitoring and
                                  measuring resources, organisational knowledge
                        7.2 Competence
                        7.3 Awareness
                        7.4 Communication
                        7.5 Documented information
            Cl 8 – Operation
                        8.5 Production and service provision
                        8.5.1 Control of production and service provision
                        8.5.2 Identification and traceability
                        8.5.3 Property belonging to customers or external providers
                        8.5.4 Preservation
                        8.6 Release of products and services
                        8.7 Control of non- conforming process outputs
            Cl 9 – Performance Evaluation
            Cl 10 – Improvement

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Privacy Policy
1. Collection We collect certain information: when you contact us on our website; from your web browser; from cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and optional information, that you provide when you upload or download content from our website.
2. Use We may use your information: to send you send administrative messages and email updates to you regarding the website; for marketing purposes; targeted content in certain, specified instances.
3. Disclosure We might disclose your information in the specific circumstances mentioned in this policy.
4. Security Our hosting company will host your website in a secure server environment.
5. Your choices You can turn off cookies in your browser; or You can opt-out of marketing communications with us.
6. Contact us You can contact us with privacy related questions at info@tiqms.co.za address
7. Audience This policy applies to all visitors to our website (`you` and `your`).
8. Purpose of this policy We respect your privacy and take the protection of personal information very seriously. The purpose of this policy is to describe the way we collect, store, use, and protect information that can be associated with a specific natural or juristic person and can be used to identify that person (`personal information`). Personal information:
8.1 includes certain information collected when you contact us (see below); and optional information that you voluntarily provide to us (see below).
8.2 excludes information that has been made anonymous so that it does not identify a specific person; permanently de-identified information that does not relate or cannot be traced back to you specifically; and non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute Personal Information subject to protection under this policy.
9. Acceptance of terms By using this website you are deemed to have read, understood, accepted, and agreed to be bound by these terms.
10. Collection
10.1 On registration. Once you contact us on our website, you will no longer be anonymous to us as you will provide us with personal information.
10.2 Collection from browser. We automatically receive and record internet usage information on server logs from your browser (`usage information`).
10.3 Cookies. When you access our website we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use information gathered by cookies to improve the website. Please note that some of our business partners (e.g. advertisers) use their own cookies or widgets on our website. We have no access to or control over them. Information collected by any such cookie or widget is governed by the privacy policy of the company that created it, and not by us. We use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show your ads on sites across the Internet. Lead Find and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to this website. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
10.4 Web beacons. Our website may contain electronic image requests (called a `single-pixel gif` or `web beacon` request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
10.5 Recording calls. We will monitor and record telephone calls that you make to our call centre, unless you specifically request us not to.
10.6 Optional details. You may provide information on a voluntary basis (`optional information`). This includes content or product that you decide to upload or download from our website or otherwise use any optional features and functionality of the website.
10.7 Purpose for collection. We may use any optional information provided by you for such purposes as indicated to you at the time you agree to provide such optional information.
11. Consent to collection We will obtain your consent to collect personal information: in accordance with applicable law; and at the time you provide us with any optional information.
12. Use We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. You can choose to opt-out of promotional messages.
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13.1 Sharing. We may share your personal information with: other divisions or companies within the group of companies to which we belong; and an affiliate, in which case we will seek to require the affiliates to honour this privacy policy.
13.2 Regulators. If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.
13.3 Law enforcement. We may disclose personal information if required: by a subpoena or court order; or to comply with any law.
13.4 Marketing purposes. We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
13.5 Employees. We may need to disclose personal information to our employees that require the personal information to do their jobs.
13.6 Change of ownership. If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
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15. Retention of personal information
We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless: retention of the record is required or authorised by law; or you have consented to the retention of the record. During the period of retention, we will continue to abide by our non disclosure obligations and will not share or sell your personal information.
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17. Enquiries If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please contact us.

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