COST per learner

R 4 869-57 VAT Exclusive     =     R 5 600-00 VAT Inclusive.     

DATES (2 days)

24 – 25 April               3 – 4 September 2019

In- House:

Course price available on request


Contents of course

Evaluating the need for RCA (Identifying the problem and establishing the project)

  • Criteria for problem description (Problem and mission statements)
  • Identifying Critical To Quality (CTQ) Characteristics
  • Process management and Flow diagrams
  • Cause & Effect diagrams (aka Fishbone or Ishikawa diagrams)

Measuring the problem

  • Developing operational definitions
  • Measure the symptoms
  • Defining boundaries
  • Data collection techniques
  • Tools for testing theories
    • Data sheets
    • Histograms
    • Scatter diagrams
  • Quality Function Deployment
  • Measurement System Analysis (MSA) overview
  • Failure Mode Effects Analysis (FMEAs) overview

Analysing the problem                          

  • Brainstorming 
  • Pareto analysis
  • Histograms
  • Scatter diagrams
  • Run charts

Improvement techniques

  • Evaluation of alternatives
  • Design improvements
  • Design for culture
  • Prove effectiveness
  • Implement improvements

CERTIFICATES 

Learners will receive a TIQMS attendance certificate